- how to conduct a conversation so that the counterpart wants to cooperate
- moving from conflict to a mutually beneficial agreement
- techniques for overcoming resistance, force, manipulation, and pressure
- building rapport, credibility, and sustainability
Services
Each client faces different challenges, operates under different conditions, and requires a tailored solution. We respond flexibly and design a targeted training program custom-made to your specific needs.
We present the DSCALATOR service portfolio. You can choose from the following training modules (what we train) and client segments (who the training is designed for). The final product is created through their flexible combination and integration.
Training Modules
- how to strengthen your authority in challenging situations and conflicts
- targeted building of natural authority without pressure
- trust, influence, and leadership
- de-escalation of conflicts
- how to ethically obtain strategic information in a conflict
- tactical acquisition of withheld information from interaction "without interrogation"
- identification of hidden interests and motivations of the opposing party
- building trust by creating a safe environment
- how to negotiate a specific problem that the client brings themselves
- preparation, diagnosis, and analysis
- strategies, planning, timing
- simulations, modeling
- how to keep a crisis situation under control until specialists arrive
- working with an aggressor and a person in crisis
- de-escalation of emotions and conflict
- competent response to suicidal behavior and threats of attack
- how to de-escalate conflict in threatening situations
- how to recognize and respond to triggers of aggression
- prevention of conflict escalation
- managing stress and pressure
Client Type
- corporate, corporate and business environment
- team leadership, management, recruitment, HR
- business relationships, conflicts, pressure and manipulation
- workplace crises and threats
- authorities, centers, facilities, associations, institutions
- complaints, conflicts, incidents, crises
- high-tension situations, pressure, threats
- arrogance and aggression
- teachers, assistants, educators, school leadership
- aggression, conflict situations
- people in crisis, bullying, cyberbullying
- prevention, response, and safety in the context of the "soft targets" system
- EMS, healthcare facilities, hospitals, outpatient clinics
- communication with people in crisis
- aggression, conflicts, and resistance
- stress, distress, crisis
- prevention, response, and safety in the context of the "soft targets" system
- municipal police, police units, prison service, customs and financial administration, armed forces, military police, fire services, private security
- professional de-escalation in crisis incidents
- tactical communication
- legality, intervention, and safety